SHIPPING POLICY

All paintings are shipped with a tracking number within 3 business days of purchase.

Canada and United States orders are shipped Ground with FedEx, UPS, or Canada Post and normally arrive within 5-8 business days after dispatch.

International orders are shipped with FedEx, UPS, or Canada Post and normally arrive within 5-14 days after dispatch.

Shipping costs

Shipping is currently free for US orders.

Tracking

You will receive tracking information by email once your order has shipped so you can monitor its progress.

Packaging

Each painting is packaged with protective materials to prevent damage in transit.

Where is my package?

If your delivery date has passed and you haven't received your package, these steps usually sort it out fastest. Please note that once an order has shipped, I have limited control over the delivery process. However, providing the right information to the shipping carrier can help resolve the issue faster.

1. Check your tracking information

  • Find the tracking number in your order confirmation email.
  • Click the tracking link for the latest updates.
  • If there haven't been recent updates, continue to the next step.

2. Contact the shipping carrier

  • Visit the carrier's website (UPS, FedEx, USPS, or DHL).
  • Use your tracking number to file a "Lost Package" or "Delivery Issue" report.
  • Follow their instructions to submit the required details.

3. Allow time for the investigation

  • The carrier will investigate once a report is filed.
  • This can take a few business days, so check your tracking status regularly.

4. Reach out to me

If your package is still missing after contacting the carrier, email jadefirepaintings@gmail.com with your order number and tracking details and I'll help however I can or make it right.

Any other shipping questions? Email me at jadefirepaintings@gmail.com.