Refund policy

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Returns & Refunds

Because each piece of artwork is an original creation, we do not accept returns or offer refunds for change of mind after a purchase has been completed.

If you have any questions about a painting before purchasing, please contact us at jadefirepaintings@gmail.com and we will be happy to provide additional information, photos, or videos.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your artwork arrives damaged, defective, or if you receive the wrong item, contact us at jadefirepaintings@gmail.com within 7 days of delivery.

To help us evaluate the issue, please include:

  • Your order number
  • Photos of the packaging
  • Photos of the damaged or incorrect item

Once we review the information, we will work with you to provide an appropriate resolution.

Exceptions

Sale items, gift cards, and custom commissioned artwork are non-refundable and cannot be returned.